Our Guarantee

Our 21 Day “No Questions Asked” Money Back Guarantee ensures you can purchase from us with total peace of mind.

Why do we offer this?
We work on a voucher and redemption system meaning you first secure your exclusive travel deal by purchasing a Webjet Exclusives Voucher. You then contact our supplier to lock in your dates and book your trip! We want to make sure you can snap up the deal as soon as you see it and then if you can’t book your chosen dates or just simply change your mind you can get your money back in full – no questions asked!

How does it work?
It’s very simple – purchase your voucher before it sells out or the deal expires and if within 21 days of your purchase you want your money back, just ask us. Your refund will be processed by the next business day. The only condition is that you haven’t completed your booking with our supplier. Once a booking is completed, your voucher is 100% non-refundable.

What do I need to do?
It’s easy – send us your request to our Customer Experience Team with your Webjet Exclusives Voucher number, requesting your refund. You must do this within 21 days of your purchase. Our Customer Experience team will quickly check that a booking hasn’t been made and if not will process your refund by the next business day!

See full terms and conditions here.

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