Important Information – COVID-19

Travel advice is current as of 10 August 2020

Due to Australian and overseas government restrictions on the movement of their populations due to the Covid-19 Pandemic, including the closing of borders, social distancing, quarantine and so on (all reasons well beyond our control), Webjet Exclusives is having to deal with extraordinarily challenging business conditions. We are buoyed by some restrictions easing domestically and look forward to international travel resuming. For the latest government advice, please visit


Information for all customers

  • If you have a query relating to your gift card or have misplaced it, please email us at [email protected] and we will assist accordingly (please just send one email request so as to ensure we can respond as efficiently as possible to all customers without duplication of your request and unnecessary delays). Gift cards are valid for 3 years, can be used across multiple bookings for travel both here within Australia and internationally, are fully transferable and thus carry a cash equivalent value. Current available flights, hotels and packages can be found at for which the gift cards can be used.

For further information surrounding Webjet Terms and Conditions, these can be found at and for your specific deal within the Fine Print tab.

We thank our customers for their support and encouragement to travel when able again and wish everyone good health and safety at this time.

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